General Terms of Purchase

These General Terms of Purchase expressly govern trade relations between Iri Bags and users or customers who purchase the products offered by this firm through the Online Store www.iribags.com.

They have been prepared in accordance with current laws governing these issues and, more specifically, in accordance with the provisions set out in the following legal texts: Law 34/2002 on Information Society Services and Electronic Commerce. Law 7/1998 on General Conditions of Purchase. Royal Decree 1906/1999 which regulates telephonic or electronic sales with general conditions implemented in Article 5.3 of Law 7/1998. Royal Legislative Decree 1/2007 of the Consolidated Text of the General Law for the Protection of Consumers and Users and other additional laws. Law 7/1996 on Retail Trade. Law 59/2003 on Electronic Signatures.

Browsing or acquiring any of the products in the Online Store www.iribags.com implies your acceptance as a User, without reservation of any kind, of each and every one of the subsequent General Terms of Purchase as well as of any particular or specific terms if applicable.

The prices of the products displayed include VAT and any other taxes that apply to the national territory.

If Iri Bags should identify any manifest error in the price of the products, it shall inform the customer, who may then confirm the order at the correct price or cancel it.

The price of the products does not include shipping costs. These costs are borne by the customer and will be added to the total of the products selected. Customers shall be duly informed at the end of the purchasing process and prior to final confirmation of the order.

Note:
If the images or characteristics do not correspond to the product, the description of the item prevails. Images have no contractual value. Prices may be subject to change without notice.

Iri Bags tries to provide the most accurate information on products as is possible. This information is provided by our manufacturers and/or suppliers and/or online information catalogues. Iri Bags is not responsible for the accuracy of the information displayed.

General information

To all intents and purposes, the orders placed in this store are purchases made from Iri Bags. Our telephone service timetable is as follows: from 10:00 to 14:00 and 17:00 to 20:00 on working days, according to the work calendar of the Regional Community of Madrid.

Unless otherwise stated in writing, a purchase made from Iri Bags implies the customer's acceptance of these terms. No provision made by the customer may differ from those of Iri Bags unless expressly accepted in advance and in writing by Iri Bags.

A purchase is not definitive until it is accepted by Iri Bags.

Iri Bags reserves the right to accept and cancel any order, and may return any amount paid by the customer, thus freeing itself from any other obligation.

Method of Payment

The products and services shall be paid in advance by credit card, bank transfer, payment into a bank account, payment by instalments or payment using the PayPal system.

To be able to make a payment using a credit card or debit card, it is necessary to use a card ISSUED IN SPAIN and on which the "MasterCard SecureCode" or "Verified by Visa" secure payment systems, as appropriate, have been activated. If you have questions about how to enable the secure payment system on your credit card, please check with your bank.

If you select payment by instalments, you may divide the payment of the purchases into monthly instalments, up to a maximum of 12 instalments. An APR of 25% will be applied to the full price. The payment by instalments is handled by "Paga más tarde", which is responsible for the authorization and management of the payments.

If you are experiencing problems when formalizing a credit card payment and you would like to change the method of payment of your order, please contact our customer service team via e-mail (hola@iribags.com) or by telephone (617 956 477) during business hours.

Shipments

Iri Bags will not ship any product until the Administrative Department has verified that the payment has been made.

Delivery will be considered to have been completed when the carrier has delivered the products to the customer and the customer has signed the receipt of delivery. It is the responsibility of the customer to check the products on receipt and to enter any comments and claims that may be justified on the receipt of delivery.

Iri Bags will send the products by the means that it considers most appropriate to fulfil its commitments.

Shipping costs

A fee will apply for shipping. This fee will be clearly indicated during the purchase process.

Out of stock

We only announce items in stock on our website. However, the synchronization between the website and our warehouse is not instantaneous. In addition, in the time it takes a customer to register an order on the website and for us to receive and process the proof of payment, a product may sell out. Therefore, it may occur that on some occasion we will not be able to serve an order due to lack of stock.

When we are unable to serve an order due to lack of stock, Iri Bags will contact the customer to inform him/her of this instance and to cancel the order and refund any money immediately.

Returns policy

If the order is damaged on arrival, this instance must be included on the carrier's delivery note. Iri Bags tries to pack its products so that they are fully protected. In the case of packaging in poor condition, with knocks, wet or that has been tampered with, we advise you to make a note on the carrier’s delivery note for the record. Even if the packaging is damaged, the goods may still be in perfect condition; however, for the purposes of solving a dispute, it is always preferable to record the instance at the moment of the delivery. In any case, please contact us as soon as possible and we will try to find the best solution to the problem.

You may return any item purchased at www.iribags.com within 14 calendar days after receiving the goods, whether the cause is a manufacturing defect or a mistake regarding the shipment (you receive the wrong product), or for personal reasons, such as a change of mind regarding the purchase.

In the former case, the procedure is free of cost for you.

In the latter case, you must bear the necessary shipping costs.

Contact us at hola@iribags.com or call our customer service phone number: 617 477 956 and we will always try to solve the problem as soon as possible.

Requirements

• To return an item, we need it to be in its original packaging and check that it has not been tampered with or opened. In the event of some sort of external or internal tampering with the product, it may not be returned or exchanged unless there is a manufacturing fault.

To return a product, please contact us at hola@iribags.com or call our customer service phone number: 617 477 956.

You will be able to:

- Receive a refund for the product through the same method of payment employed when you bought it, provided that you comply with the requirements and deadlines for return. Carrier costs cannot be reimbursed unless the product has a defect.

- Or you can exchange it for the same item (in case of an error or defect) or for a product of equal price, or for any other item and pay the difference.

Return process for online purchases

• If the reason of the return is a defect in the product or a shipping error (you were sent the wrong product), after checking the data, we shall send a courier to collect the package.

Once we receive the package, it will be checked and the reimbursement will be approved. After the verification and approval process, you will be sent a new item of the same type, or another item you prefer (of the same price or paying the difference), or the price of the item will be reimbursed through the same method of payment used in your purchase (credit card, Pay Pal, or bank transfer.

After checking the item, you will receive a confirmation email notifying you that the amount will be credited to your account within a few days or that you will receive a new product.

• If the reason for returning the item is because you changed your mind or a similar circumstance, all you have to do is contact us by email or telephone, notify us of your intention to return the item, send us the product in a secure registered package (if the product arrives in poor conditions, damaged by the carrier, or if it is lost in transit, we cannot process its return). After making sure that everything is correct we will proceed to reimburse the price as soon as possible using the same system you used to pay for it.

Deadlines

The deadline to process a refund is 14 days from the receipt date of the products.

Contact us at hola@iribags.com and we will try to solve the problem as soon as possible. Iri Bags reserves the right to refuse returns that are requested or sent after the time limit, or products that are not in the same conditions in which they were received.

Limitation of liability

The information provided in this website by Iri Bags is for informational purposes only and, therefore, Iri Bags accepts may not be held liable for its content (such as the suitability of a product for a particular purpose). In addition, Iri Bags does not guarantee that the information provided in this website is reliable, complete, or current. We recommend you consult the website of the manufacturer of each product.

Unless expressly indicated, nor Iri Bags nor any of its managers, employees or representatives may be held liable for any damages arising from the use of this website. In particular, they shall not be held liable for any possible damages to people and/or things, nor for the total or partial loss of data and information, nor for any costs and/or loss of profits that may arise from the use of the products Iri Bags sells.

Iri Bags may not be held liable for the contents of other websites linked to this site. The risks derived from visiting such websites lie exclusively with the customer, who should be governed by the terms and conditions of use of the said websites.

Prices, features and availability of the products marketed by Iri Bags may vary without previous notice.

Force Majeure

The parties shall not incur any liability due to any damages caused by force majeure. The fulfilment of the obligation will be delayed until the cessation of the situation of force majeure.

Invalidity and severability of clauses

If any clause of the General Terms of browsing and use of this website were declared completely or partially invalid or ineffective, this situation will only affect the provision or part of the provision that is invalid or ineffective, and said invalidity shall not affect the remainder of the provision and the remainder of the general terms. Said provision or part of a provision affected will be considered non-existent unless, given its essential significance for these general terms, it affects them as a whole.

Applicable Law and Jurisdiction

These General Terms of Use and Browsing, as well as any relationship between users and Iri Bags, shall be governed by Spanish law. Regarding any dispute arising from the existence or content of these General Terms or from the relations between users and Iri Bags, the parties expressly waive their rights to any other jurisdiction to which they may be entitled and submit to the exclusive jurisdiction and competence of the Courts and Tribunals of Madrid.